Sunrays Real Estate (referred to as “we,” “us,” or “our”) is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, and disclose your personal information, particularly in relation to our website, online services, and advertising campaigns on platforms like Facebook, Instagram, and Google.
1. Collection of Personal Information
We may collect personal information from you when you:
- Visit or interact with our website: sunraysrealestate.com.au
- Submit an inquiry or request more information about our services
- Sign up for newsletters, offers, or marketing communications
- Interact with our advertisements on third-party platforms such as Facebook, Instagram, and Google
- Use forms on our website to book consultations or submit inquiries
Types of personal information collected may include:
- Your name, email address, phone number, and residential address
- Information related to your real estate preferences or requirements
- IP address, browser type, and usage data via cookies or similar technologies
2. Use of Personal Information
We use the personal information we collect to:
- Provide our services to you, including responding to inquiries and scheduling appointments
- Tailor our marketing efforts to match your preferences and interests
- Improve our website’s functionality, user experience, and the effectiveness of our online ads
- Provide you with information about property listings, special offers, and promotions
- Fulfill legal requirements and handle customer service issues
Targeted Advertising and Tracking: We use third-party services such as Facebook Pixel, Google Ads, and Instagram Ads to track user behavior and deliver personalized ads. These platforms may collect personal information like your IP address or website activity, which allows us to show relevant advertisements based on your interests.
3. Disclosure of Personal Information
We do not share your personal information with third parties, except in the following situations:
- Service Providers: We may share information with trusted third-party providers (such as CRM systems, marketing agencies, or payment processors) who assist us in operating our business and marketing activities.
- Advertising Partners: To run targeted ads, we share anonymized or aggregated data with platforms such as Facebook, Instagram, and Google to deliver relevant content to users.
- Legal Compliance: We may disclose your personal information if required by law or in response to legal requests.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and monitor the performance of our advertising campaigns. Cookies allow us to:
- Understand how visitors interact with our website
- Serve personalized ads on platforms like Facebook, Instagram, and Google
- Improve website functionality and user experience
By using our website, you consent to the use of cookies. You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may impact the functionality of the website.
5. Opting Out of Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Clicking the “unsubscribe” link in our marketing emails
- Contacting us directly at khatira@sunraysre.com.au.and rental@sunraysre.com.au
Additionally, if you wish to opt-out of personalized advertising on platforms like Facebook or Google, you can adjust your ad preferences in your account settings on these platforms.
6. Security of Personal Information
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is entirely secure. While we strive to protect your personal information, we cannot guarantee the security of data transmitted through our website.
7. Accessing and Correcting Your Personal Information
Under the Privacy Act 1988, you have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out-of-date. To make a request, please contact us at khatira@sunraysre.com.au.and rental@sunraysre.com.au
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of significant changes through our website or other communication methods.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data collection practices, please contact us at:
Sunrays Real Estate
Email: khatira@sunraysre.com.au.and rental@sunraysre.com.au
Phone: 0419 436 467